Quality Assurance Manager

Quality Assurance Manager

The Quality Assurance Manager will lead the food safety and quality programs in assuring compliance, adherence to regulatory requirements and operational efficiencies to the products produced. Ensures best practice and application of SQF, GMP’s, HAACP, food safety, and all other such standards of the plant. Develops and maintains quality assurance standards to ensure continuous improvement in operations processes. Creates common business-specific quality metrics and standards, and tracks improvement against these metrics. Manages quality improvement activities or programs and will define objectives leading to high quality standards of our products. Coordinates with operations department to identify and implement quality enhancements. Will be up to date with the latest regulatory requirements and defined standard procedures and policies within the food industry. This position reports to the President.

To apply for this position please submit your resumé along with a cover page to briefly introduce yourself.

Job Type: Full-time

Interested in this position? Make sure you meet the requirements below.

Job Responsibilities

  • Oversees the development, implementation, review, verification, validation, and management of the facilities FS&Q System.
  • Directly responsible for the facility’s Food Safety Plan, Food Defense Plan, Food Quality Plan and related prerequisite programs including, but not limited to formula control, mock trace and recall, consumer complaint management, GMPs, allergen control, environmental pathogen control, construction controls, calibration, document control, identity preserved, SPC, corrective and preventative actions, and verification and validation programs.
  • Leads R & D for development of new items and/ or improve current company formulations.
  • Provides oversight of Sanitation resources/department including, but not limited to: SSOPs, Master Sanitation Schedule, Sanitation Effectiveness, Sanitation Verification activities and Pest Control.
  • Serves as the sites lead Preventative Control Qualified Individual (PCQI) and SQF Practitioner.
  • Operates as the facility’s FS&Q lead on Regulatory and certification inspections, Customer audits and visits, and Third-Party audits.
  • Acts as liaison between select co-packing partners and internal Mama Lola’s staff communicating specification or procedures changes.
  • Drives and supports continuous improvement initiatives through collaboration with Operations, FS&Q and other support functions.
  • Manages consumer complaints, establishes trends, implements corrective actions, and provides professionally acceptable written resolutions, on a timely basis, to all investigation requests.
  • Establishes facility’s operating and capital budgets for FS&Q. Responsible for identifying projects that impact FS&Q and are part of the facility’s capital plan.
  • Provides direction and guidance to facility personnel during an FS&Q event, assuring product is appropriately protected, and root cause, corrective and preventative actions are identified and implemented.
  • Manages and supports R&D plant testing and/or projects that qualify new ingredients, suppliers, formulas, or processes.
  • Monitors and provides monthly reporting on FS&Q KPIs and metric, while leading efforts to drive continuous improvement.
  • Helps implement and utilize our Microsoft Dynamics (MD) system as a real time process control and data driven decision making tool for and between FS&Q and Operations.
  • Maintains Quality Module and Inspection Characteristics in MD system, assuring new workflows are executed timely and accurately.
  • Works with facility leadership and Corporate FS&Q to execute the plants required FS&Q employee training program.
  • Develops team member skill sets by conducting evaluations and recommending development opportunities by continuing education, seminars, trade shows and other methods.
  • The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Job Qualifications - Education and Experience

• Strong ability to manage cross-functionally and drive support for Food Safety & Quality initiatives with all leaders in the facility.
• Minimum 5-year experience in a Food Safety and Quality Assurance Managerial role in the food manufacturing industry
• Certified Preventative Controls Qualified Individual (PCQI) is preferred. If not certified, must be able to obtain certification within 60 days of the hire date.
• A qualified SQF Practitioner is preferred.
• Bi-lingual (Spanish / English) is preferred but not required.
• Balanced technical skill set with demonstrated track record of accomplishments in Food Safety and Quality.
• Ability to lead through the influence of others to drive commitment to process compliance and continuous improvement.
• Must be a strong advocate of compliance, an experienced trainer, and an accomplished manager of technical resources with a proven record in building and motivating successful FS&Q efforts.
• Required in-depth knowledge of regulatory requirements and their interpretation such as current Good Manufacturing Practices, HACCP (Hazard Analysis Critical Control Points), Good Laboratory Practices, Safe Quality Foods, FDA Regulations, USDA Regulations, FSMA Program, Risked-based Preventative Controls, Stability Guidelines, Sanitation practices and Sanitary Design as it relates to food manufacturing.
• Knowledge of Organic and Kosher certifications.
• Food Safety Manager credential.
• Must possess sound reasoning ability, analytical, and creative skills to investigate problems to recommend and implement solutions.
• Efficient computer skills: a strong knowledge of Microsoft Office and Microsoft Dynamics and Teams are required. Familiarity with web-based programs is preferred including advanced knowledge of Microsoft Office (specifically Excel, Power Point and Access).
• Bachelor’s degree in an applicable science discipline or Equivalent Experience required.


Shift times will vary based on Company needs.  A flexible work schedule is required, with weekends and overtime as needed.

Salary Range

$90,000 to $100,000 per year


Medical Insurance
Dental Insurance
Vision Insurance
Supplemental benefit options
401(k) Retirement Savings Plan
Employee Assistance Program (EAP)
Paid vacation, holidays, and sick leave
Employee Referral Bonus
Employee Discount
Free tortillas on paydays

About the company

Mama Lola's, LLC dba Mama Lola's Tortillas ("Mama Lola's") headquartered in Phoenix, AZ is a leading regional manufacturer of fresh, organic and preservative free tortillas, tortilla chips and related products.

Founded in 1987, Mama Lola's produces corn and flour tortillas in a variety of flavors, shapes, colors and sizes with the goal of producing the healthiest options at the lowest cost.

Mama Lola's has long been the recognized brand for restaurants, grocers, caterers, distributors and school districts throughout the state of Arizona. Its' strict attention to quality, freshness, on-time delivery and product innovation has made them a valued partner with their customers.

Contact Us For More Information About Our Products


"Rito's uses these tortilla's and they have the best burritos in town!"

- Thomas H

"They have a great history in making our tortillas for our family restaurant. Tortas Chano team thanks Mama Lola's for their quality and service."

- Roger A.

"I discovered...all varieties of tortillas (corn and flour), freshly made of high quality ingredients. They have an impressive line of offerings, including tostada shells of various colors. I left with tasty blue corn tortillas, healthy but very tasty whole wheat tortillas, and a batch of awesome tasting red child whole wheat flour tortillas. Given that their products are affordable, made without preservatives, and high quality ingredients, I can't see buying my tortillas anywhere else."

- Tony H.

"Great staff, very nice and helpful. Gluten free and organic masa available."

- Lewis P.

"I've been searching since 2001 for a good tortilla in AZ. I'm born and raised in the SF Bay area with lots of tortilla factories around. Mama Lolas is the first yellow corn tortilla that is just tortilla no MSG or other things I can't pronounce. They are thick and wonderful. They do not fall apart great for making enchiladas and tacos. We also made corn chips. This is the only tortilla I will buy from now on and I have to drive almost 15 miles from my home in far east Gilbert to superstition market to buy them!"

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